Hiring Disability Claims Processor – Canada Life Assurance Company, Hamilton, ON

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We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives, and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 


Be your best at Canada Life.

We are looking for a Disability Claims Processor

The Disability Claims Processor (DCP) is responsible for managing a block of disability claims for claimants who are expected to receive benefits to the maximum benefit date. This includes performing calculations, issuing payments, reviewing information to confirm ongoing entitlement, and ensuring the integrity of the data in our systems. 

What you will do 

  • Issue long term disability payments – code information on system, investigate and resolve electronic fund transfer rejections, process manual cheques, as required.
  • Review and assess claimant and medical information to determine entitlement of ongoing benefits.
  • Handle telephone inquiries from claimants, employers, physicians, Group Plan Administrators, and Disability Management Services Offices.
  • Effectively communicate claim decisions to claimants and employers regarding benefit payments, claim status, etc.
  • Responsible for data integrity on the systems that support disability claims tracking and payment (e.g. BEN, DLR, DCT, Ultera and PAS).
  • Perform other administrative and financial duties in support of the team.

 What you will bring 

  • Commitment to actively live our values of Excellence, Partnership, Integrity and Continuous Improvement.
  • Strong mathematical and analytical skills.
  • Excellent organizational and time management skills with the ability to manage multiple tasks effectively and adjust to changing priorities and deadlines.
  • Excellent oral and written communication skills in both English and French.
  • Excellent customer service skills.
  • Business knowledge of Disability claims insurance an asset (i.e.: Disability product knowledge, interpreting contractual provisions and applying them correctly to benefit calculations).
  • Proficient PC skills using MS Office products.
  • Ability to remain flexible and work as part of a team as well as independently.

Be your best at Canada Life- Apply today 

We are one of Canada’s top 100 employers!

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment, and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses, and organizations.  

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however, only those who qualify for an interview will be contacted  

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